FAQ

We currently ship to these countries as usual:

Australia, New Zealand, Cambodia, Canada, Finland, France, Germany, Hong Kong, Iceland, Jersey, Kazakhstan, Lebanon, Macao, Malaysia, Mexico, Monaco, Myanmar, Netherlands, Philippines, Qatar, Saint Pierre and Miquelon, Singapore, South Korea, Taiwan, Tajikistan, Thailand, UK, US, Vietnam

Due to Umami Sensei being in Japan, the laws and regulations which govern the products we sell may work a little differently than those of your home country. We provide worldwide shipping to help share all of Japan's awesome snacks, candy, food items, and more with the world. Therefore, we may not be able to confirm the regulatory status for each of our products across all of the countries to where we offering shipping.

That's why we ask that all customers verify with their local laws and regulations governing any products ordered from us, which may be subject to fines, duty fees, or rejection at customs inspection. Regrettably, we cannot be held liable for any penalties, fines, or other occurrences that may occur. We encourage all customers to exercise due diligence when placing an order with us to ensure all of their items will not violate any importation rulings, local laws, and regulations.

If you have any questions, please don't hesitate to ask.  Email us at info@umamisensei.com

Due to shipping regulations in many of the countries with our couriers during the pandemic, a limit has been placed to 10 noodle products per order.  This will include Ramen, Soba, Udon, and Yakisoba dishes.  This is a temporary regulation and should return to unlimited noodles per order as customs regulations ease with the pandemic.

This pertains to single orders and multiple orders can be placed if you want more noodles!

For larger quantity orders, please contact customer service directly at info@umamisensei.com and we can get a custom order set up for you!  (There will be a slight shipping charge). 

Oh no - that is definitely not what we want to hear. If your item is at all damaged (melted, defective, etc), we ask that you please take a photo immediately and email us at support@umamisensei.com where we can assist you further.

Please Note: As the weather heats up, it becomes more difficult to guarantee chocolate will arrive in good condition. If temperatures in your location are above 23°C (73°F), chocolates may arrive slightly damaged. At temperatures above 28°C (82°F), the products may melt in transit. We cannot be held responsible for any temperature-related damages caused during shipping.

Your order will ship out of our facilities within three business days from the day we receive your order. For example, if your order is received Monday 11am Japan time, your order will ship out no later than end of day Thursday, Japan time.  Orders received on the weekend will be shipped out the following week.

*Shipping times may be slightly delayed depending on the destination due to the Covid-19 pandemic.  While our Ninjas as well as the couriers do their best to deliver your snacks on time, during this International crisis, some packages may experience a slight delay. 

In order to better serve you, we've upgraded our shipping logistics to Japan and ship using Japan Post, which allows us to now offer Free International  Shipping! Boxes usually arrive 1-4 weeks after ship date, but please allow up to 6 weeks as there might be local customs or weather delays.

Because of these possible delays due to weather or postal disruption or customs, we ask you wait at least 6 weeks before you inquire about your lost or missing box. If you receive a letter or message from the post office about your damaged or lost box, feel free to email us with a photo of the letter or message so we can get a new one sent out to you right away.

The final delivery will be made by your local government sponsored postal service (for example, in the U.S., USPS makes the final delivery of your box).

We currently have 3 different shipping options: Saver, Standard and Express.

We've upgraded our shipping logistics to ship out boxes on a rolling basis throughout the month in order to shorten the time between you placing your order to you receiving your box. Unfortunately, we cannot guarantee that your box or order will arrive by a certain date because our boxes ship directly from Japan and international shipping can be unpredictable.

If your shipment has not arrived after 6 weeks from the shipping confirmation email, please feel free to contact us at support@umamisensei.com and we will do our best to help.

Thank you for wanting to share the Umami Sensei experience with your friends and family!

Because we need a unique shipping address attached to each order, it's currently not possible to order multiple boxes going to different addresses in the same order. Please place a new order for each box that is going to a different address.

Before ordering, we recommend you double check any customs regulations that can affect your shipment and cause delays or problems. When items are shipped internationally, every shipment must go through customs. This may cause a slight delay for arrival of your shipment. After customs clears your package, it will be set to be delivered within your local post office!

Please note that shipments to Brazil may require additional information from customs such as your Passport No. or Tax ID, and may require a duty payment before the parcel is cleared by customs.